Fox Clinic Basics – Connecticut Humane Society

Last Updated on August 21, 2023 by Hannah Stevens

The Connecticut Humane Society’s veterinary services are free to the public, which is possible thanks to their donors, and they cost families between 20-30% less than other local veterinary clinics. Please continue reading to find out what services they offer and be sure to read the most frequently asked questions about their clinic services.

Please Note: The availability of appointments is very limited.

The Fox Memorial Clinic does not provide these services:

  • Emergency care and treatment
  • Elective cosmetic surgery (such as tail docking, ear cropping and declawing)
  • Boarding and grooming

The Fox Memorial Clinic uses a curbside check-in model for their appointments.

Clients are asked to park in the designated Fox parking spot and call the number at the sign when they arrive. Then, they should remain in the car until their pet is allowed in.

They will then be taken to an examination room.

You can also take a look at the pet grants from all the other states.

Clinic Services

Wellness Examinations

A pet’s annual exam is a vital preventative tool. Pet owners can discuss their concerns and questions with the veterinarian by making an appointment. The visit also includes vaccinations and other needed treatments.

Parasite Control

The Clinic offers all the necessary diagnostics and treatments to ensure your pet is free of parasites, both internal and external. To learn more about how treatment and prevention can help your pet’s overall health, visit the Parasites Article.


One in three pets is lost during their lifetime. Microchips are another way to identify your pet and increase your chances of finding them again if they get lost. The microchip is about the same size as a grain of rice. It is simply inserted between the shoulder blades of your dog with a simple injection. These chips can be read by scanners at shelters and veterinary hospitals if they get lost and separated from their collar and tags.

Vaccine Clinics

Besides offering full exams, low-cost or free vaccination clinics are also available to protect your pet from common, but potentially dangerous diseases. You need an appointment; walk-ins are not allowed. For the most current schedule and other information, click here.

Surgical Services

There are surgical services offered on a limited basis, with treatment of medical issues being given priority. Only existing clients are eligible for elective surgery.


X-rays are an essential diagnostic tool to examine the inside of your pet’s body. Your pet will be safe and receive quick results with the in-house equipment. Qualified staff technicians perform radiology.

Laboratory Services

The Clinic offers a wide range of immediate results thanks to its in-house blood machine and microscopy services. Pet owners and their pets have access to a wider range of services through affiliation with an off-site laboratory, such as chemistry profiles, biopsies, allergy testing, and many more.

Compassionate Euthanasia

It can be very difficult to say goodbye to a pet you love. Veterinarians can help you make “end-of life” decisions through information and compassion you need to make the right decision for your pet.

Clinic FAQs

I had to leave a message. When will they call me back?

Fox Memorial Clinic is extremely busy due to the need in the community. The staff works hard to return voicemails and answer as many calls as possible. Fox will soon add more email options soon to better serve pet owners and their families. You can reach them at 800-452-0114. The fax number is 860-665-1241.

Do you offer emergency services?

No, Fox Memorial Clinic is only a routine wellness clinic. They don’t always have a vet on call, so it is best to take your pet to a 24-hour emergency hospital if they need emergency care. Fox will, however, do everything possible to help any pet in need of urgent care. They are closed on weekends and nights. To find emergency veterinary hospitals close to you, visit this link.

Are you accepting new patients?

The Fox Memorial Clinic is currently unable to take new patients.

Do you work on a “sliding scale?”

No. Clinic fees are usually 20 to 30% less than what you will be billed at other veterinary hospitals to offer reduced-fee care to those experiencing financial problems. Fees are not based on the individual’s income.

What forms of payment do you accept, or do you offer a payment plan?

Fox Memorial Clinic accepts cash as well as all major credit cards (Visa, MC, Discover, AMEX). However, personal checks are not accepted. Fox cannot offer payment plans as fees are already discounted. They will work with clients to find the best and affordable treatment plan for their pets.

When are appointments available?

There are appointments available Monday through Friday. The earliest appointment is at 9:00 am, and the last appointment is at 3:15 pm.

What types of services are available?

To see the types of services available, click here.

Is the lower price affecting the quality of services?

No. CHS clinic services are staffed with highly skilled veterinary technicians, excellent veterinarians, and friendly customer service staff. These reduced-fee services are offered due to donations, and these are provided without any impact on your pet’s health.

Why do you require a deposit for some appointments?

CHS requires a deposit to book new clients and clients booking multiple pets if you cancel an appointment less than 48 hours prior, or if you missed a previous appointment. The deposit secures your appointment spot and will be applied to your bill at your appointment. Since there are so many families and pets that need help, deposits are a sure way for clients to communicate if they have to cancel an appointment. This allows them to let the staff know if they can transfer the spot to another animal in need.

What about pet health insurance?

Pet health insurance is becoming a popular trend, and it may be an essential part of your pet’s care. You can research all the plans available and find the one that suits your needs, regardless of if you are on a budget or not.

What should I bring to the clinic with my pet?

All pets should be kept restrained. For instance, dogs should be kept on a leash, and cats kept in a carrier. When you schedule your appointment, you will need to bring a valid rabies certificate and any medical records or vaccination schedules. You will save money by not having to repeat any diagnostics or vaccinations. This will also help the veterinarian diagnose your pet’s condition better.

What is the policy on cancellations and missed appointments?

They are committed to helping as many pets as possible, so they require 48 hours’ (or earlier) notice to cancel or reschedule an appointment. Last-minute cancellations or changes to appointments will not be accepted. If you paid a deposit, it will be charged as your cancellation fees. When you make a new appointment, you will need to pay another deposit.

They may not be available if you arrive later than the appointment time. This will be considered a missed appointment. Your missed appointment fee will be charged to your deposit if you have left some. When you make a new appointment, you will need to pay a deposit.

I made an appointment. What’s next?

They will contact you to confirm your appointment a few days before your appointment. To keep your appointment, they need to hear from you. They will confirm your appointment with you in two attempts. However, if you don’t respond or confirm your attendance, your appointment could be canceled to help other patients, and your deposit will be forfeited.

You may be contacted to complete forms prior to your appointment. You may also receive text messages or emails from them, so please ensure that you read and open all attachments at least 24 hours prior to your appointment.

Can I refill my pet’s prescriptions at your clinic?

You can request a refill of your pet’s prescriptions if your pet is a regular client of the clinic. To request refills, there is a dedicated phone extension. This will allow you to quickly get through the telephone system. Within 24 hours, a staff member will return your phone call. Call 860-594-4500, ext. 6404 to access the prescription line. You can also fill out your prescription request online here. Federal Law forbids prescription medication dispensing without a client-patient relationship, and the clinic doesn’t have an outside pharmacy license. Therefore, they cannot fill prescription requests from any other facility. Please call to schedule an appointment if you are not an existing client, or if your pet has not been in for treatment recently.

Contact Information

Fox Memorial Clinic

701 Russell Road

Newington, CT 06111

Phone: 800-452-0114

Fax: 860-665-1241

Hours: Monday-Friday by appointment only. Closed for lunch 1-2pm. Appointments available beginning at 9:00am, with the last appointment at 3:15 pm.

CLOSED: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

If you don’t find the answer to your question, please contact [email protected]

You can also take a look at Home for Life Grant and Reggie’s Pet Project – Financial Assistance.