Last Updated on August 21, 2023 by Hannah Stevens
Our Mission
Jacksonville Humane Society offers comfort, compassion, and care to animals in distress. They also engage the hearts, minds, and hands of the community to end the killing of abandoned and orphaned shelter animals.
Pet Owner Assistance
The Jacksonville Humane Society’s Pet Help Center provides pet owners of the community a variety of low-cost and free services. They can help you keep your pet dog or cat safe and happy in your home.
Pet Food
The JHS Pet Food Pantry opens Saturdays 9 a.m. – 11 a.m. at the facility warehouse at 1817 Foster Drive, Jacksonville FL 32216. It is directly adjacent to their main shelter, which is located at 8464 Beach Blvd.
To receive this service, pet owners must show proof that their pets have been spayed/neutered. There are no other requirements. For more information, you can call the Pet Help Center team or stop by on Saturday.
Low-Cost Veterinary Services
Due to a shortage of staff, they have temporarily suspended public veterinary services.
See a list of low-cost veterinary clinics around.
Spay/Neuter Assistance
Due to staff shortage, they have temporarily suspended public spay/neuter programs.
See a list of low-cost veterinary clinics around.
Free Pet Behavior Help
The JHS Pet Behavior Helpline can be contacted if you have any problems with your pet’s behavior and are unaware of what to do. Their staff is trained to help correcting a variety of behavior issues for dogs and cats. To utilize this free community service, please call 904-493-4586 or send an email to [email protected].
JHS also offers a variety of training classes for dogs and offers a discount for pets who were adopted from JHS. View the schedule and options available to you.
Rehoming Assistance
If you feel you have no other options, and your pet needs a new home, it is recommended that you rehome your pet yourself rather than surrendering it to them. They are here to help! The website offers a Community Pet Page where you can list your pet for free. It will be visible to the more than 35,000 visitors of the website every month.
To post your pet on the website, you will need to create a profile on Rehome.AdoptaPet.com. Their unique partnership will allow all pets seeking new homes “by owner,” to be listed on the JHS website. The Rehome website can assist you in the adoption process, provide safe meeting places at Petco stores, and the adoption fee that you charge can also be donated to JHS to continue our help.
Here are more tips for rehoming your pet.
Emergency Boarding
On a limited basis, the Jacksonville Humane Society can provide temporary boarding to pets for emergencies. If your situation requires this type of assistance, please contact the team at 904-493-4584 and leave a message or email [email protected].
Their team can take up to 72 hours to respond to your email or call due to the high volume of requests.
Please note: JHS collaborates with Hubbard House in order to assist domestic violence victims when possible.
For information about sheltering, planning and evacuating pets during storms along the First Coast, click here.
Surrendering a Stray or Owned Pet
Stray Pets
Have you seen a lost pet in Jacksonville? It is encouraged to search for the owners through these Jacksonville tips and resources.
Animal Care and Protective Services are responsible for the intake and care of stray animals in Jacksonville. To learn more, call 904-630-CITY
Did you find kittens? They offer many options.
JHS will accept strays only on a limited basis with an appointment. To discuss your options, please contact the Pet Help Center team.
Owner Surrender
If you know you have exhausted all options and must surrender your pet to someone, please contact the Pet Help Center team. Pets can only be taken by appointment.
Please call and leave a message at 904-493-4584.
Their team receives a high volume of requests every single day. So, your patience is appreciated. They return calls and emails in the same order that they were received. Thank you!
Lost Pets
The lost pet resources are available for those who have lost a pet.
Pet Loss Support
PetCloud provides free support groups for pet loss via Zoom every Sunday at 6pm ET and 9pm ET, as well as a toll-free hotline for pet loss support. Their services provide support for anyone who is grieving over the death, expected death, or loss of a pet. They also offer support for those with missing pets, and even rehomed or surrendered pets. PetCloud also offers a monthly membership that gives you access to personal support and evening support check-ins every weekday. For those who have a financial need, there are options available for you.
The Association for Pet Loss and Bereavement also provides a wide range of free support, including regular chat rooms, online video support, and a Facebook group. Furthermore, APLB’s website contains a variety of resources that can be used to assist those in need, such as a recommended reading list and directories of counselors, support groups, animal hospitals, in-home euthanasia, and pet cemeteries.
Community Cat Assistance
Community cats are cats that roam free and are not kept in a permanent home but are taken care of by the local community. They can stay at their original location if they have an ear-tip (the top portion of their ear removed) as this shows that they have been altered.
Animal Cruelty or Neglect
Animal Care & Protective Services is where you must report cruelty or neglect of animals in Duval County. Please call 904-630-CITY or report online.
We also have a grand list of Pet Grants in all the states.
Help for Found Kittens
They can help you if you have found kittens!
Contact Information
The Jacksonville Humane Society is here to help pets and their owners. Contact their team today to discuss your options.
All questions and requests should be directed to the Pet Help Center team.
Phone: 904-493-4584 (leave a message)
Email: [email protected]
The team receives a high volume of requests every single day. So, your patience is appreciated. They return calls and emails in the same order that they were received. Thank you!
You can also take a look at Pet Medical Assistance Program – Blue Ribbon Charitable Foundation and Save A Pet Florida.
